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Our Terms and Conditions for Your Account

The terms and conditions set out here govern your account on pialasport login, including how deposits via DANA, OVO, GoPay and QRIS are processed, how withdrawals are verified…

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How These Terms Apply to Your Account

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These terms apply from the moment you open an account and remain in force for the lifetime of that account. When you deposit using DANA, OVO, GoPay or QRIS, the transaction is subject to the payment rules described in Section 4 of these terms, including minimum

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deposit thresholds and processing timelines. Withdrawals are verified against the account name on file; mismatches will delay processing until our team resolves them, typically within one business day. Account suspension or closure may occur if activity breaches these terms, and you will be notified via the
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email address registered to your account. Where access or eligibility is discussed, it depends on local law, and we encourage you to check your local regulations before engaging with any feature on the platform.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

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Reach Our Terms Support Team

If any clause in these terms is unclear, or if you believe an action taken on your account was inconsistent with what is written here, our…

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How We Handle Your Account Data Under These Terms

Security and data handling are governed by the same document you are reading now. We do not share your personal account data with third parties outside of what is required to process…

Data Retention Policy

We retain account data for as long as your account remains open, plus a minimum of 12 months after closure, in line with the retention period described in Section 7 of these terms.

Cookie Usage

Cookies are used to maintain your session, remember payment preferences such as your saved QRIS or GoPay method, and track which terms version you last accepted. You can manage cookies via your browser settings.

Account Security Rules

Your account password must not be shared. If we detect login from an unrecognised device, we may temporarily suspend access and send a verification link to your registered email before restoring it.

Terms Version Control

When we update these terms, we will notify you by email at least seven days before the changes take effect. Your continued use of the account after that date constitutes acceptance of the revised terms.

Who to Contact for Changes

To request a data amendment or raise a formal objection to any clause, email our compliance team directly. Include your account ID, the specific section in question, and your requested change or clarification.

Payment Data Handling

Deposit and withdrawal records linked to DANA, OVO, GoPay and QRIS are stored securely and visible in your transaction history. We do not store full card or wallet credentials beyond what the payment processor requires.

Your Terms and Conditions Questions Answered

These are the questions we receive most often about our terms and conditions. Each answer refers to a specific section of the document so you can check the full wording if needed. If your question is not covered here, contact us via live chat between 07:00 and 23:00 WIB or send an email for a written response within 24 hours.

These terms take effect the moment you complete account registration. By submitting the registration form, you confirm you have read and accepted all clauses, including the payment rules for DANA, OVO, GoPay and QRIS.

You may close your account at any time by contacting support, which effectively ends the agreement. However, any transactions processed before the closure date remain subject to the terms that were in effect at the time they occurred.

We will send a notification to your registered email address at least seven days before any update takes effect. The updated version will also be published on this page with a revision date clearly displayed at the top.

A declined deposit is not a breach of these terms on your part. Contact our support team via live chat with your transaction reference number and we will investigate the payment processor's response, usually resolving the query within one business day.

Submit a written request to our support email including your account ID and the specific data action you are requesting. We aim to respond and complete eligible requests within five business days, in line with Section 7.

Yes — access to certain account features and markets depends on local law. We apply region-specific restrictions automatically, and our support team can clarify which features are available for your registered location in Indonesia.

Reach us via email for formal written disputes, or use live chat between 07:00 and 23:00 WIB for faster resolution. Our team will review the relevant account action against the clause you reference and respond with a documented outcome.

Our Terms and Conditions for Your Account

Reach Our Terms Support Team

How We Handle Your Account Data Under These Terms

Data Retention Policy

Cookie Usage

Account Security Rules

Terms Version Control

Who to Contact for Changes

Payment Data Handling

Your Terms and Conditions Questions Answered

01 When do these terms and conditions take effect on my account?

02 Can I withdraw my acceptance of the terms after I have registered?

03 How will I know if the terms and conditions have been updated?

04 What happens if a deposit via OVO or GoPay is declined under these terms?

05 How do I request a copy or deletion of my personal data as described in the terms?

06 Does my access to all features depend on local law, as mentioned in the terms?

07 Who can I contact if I believe an account action violated these terms?

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